Fittmo

Delete your Fittmo account

Request permanent removal of your Fittmo member account and the personal data attached to it. You do not need to be signed in.

What happens after you ask

  1. 1

    You send the request

    We match the phone number to your Fittmo account and pass the request to our team. Nothing is removed at this point.

  2. 2

    We verify it is yours

    Our team confirms the request came from the account holder. We may contact you on the registered number before going further.

  3. 3

    Your account is deleted

    Your profile and personal data are removed and the account can no longer be signed in to. This cannot be undone.

What is deleted

  • Your profile, name, phone number and email
  • Your saved home location and activity history
  • Your daily targets, logged runs and workouts
  • Your device sign-ins and push notification registrations

What we keep

  • Transaction records we are required to keep for tax and accounting
  • Anonymous, aggregated usage data that cannot identify you
  • Records a gym or event organiser holds under their own policy

A paid booking or event ticket is not refunded automatically. Contact the gym or organiser before deleting your account.

Request deletion

Deleting your account is permanent. Your data cannot be recovered afterwards, and you will need to sign up again to use Fittmo.

The number you use to sign in to the Fittmo member app.

Verified by our team before any data is removed.

Prefer to do it in the app? Open Profile → Account → Terminate account while signed in. Questions about your data are answered in our privacy policy, or write to support@fittmo.com.