Privacy Policy

When you use the Fittmo Coach App or provider tools, we collect information you provide to create and manage your account, profile, and services. Depending on the features you use, this may include:

• Your name, contact details, account credentials, and business or facility details.
• Professional profile information, qualifications, certifications, experience, photographs, and the services or facilities you list.
• Availability, pricing, booking, attendance, and communications needed to manage your Fittmo listing and member requests.
• Device, log, and service usage information used to operate, secure, and troubleshoot the Coach App.

We use this information to operate your account and listing, display your profile and offerings to members, route and manage booking requests, provide support, protect the service, and meet applicable legal obligations. We may also use profile and qualification information to review a listing before or after it appears on Fittmo.

Information in your public provider profile, such as your business name, services, qualifications, photos, and listing details, may be shown to Fittmo members. If a member requests or makes a booking, relevant booking details may be shared with you and, where relevant, the facility or organiser involved.

We use service providers to host, maintain, secure, and support Fittmo. We may disclose information where required by law or reasonably needed to protect people, rights, and the service. We do not sell personal information.

If a Coach App feature requests location access and you allow it, location may be used for that feature, such as setting or finding a service area. You can manage permission in your device settings. We also collect basic technical information needed to keep the app working and secure.

We keep information for as long as needed to operate your account and listing, maintain booking and support records, resolve disputes, and meet legal requirements. We use reasonable safeguards designed to protect information, though no online service can guarantee complete security.

You can ask us to access, correct, or delete personal information associated with your account, or raise a privacy concern, by emailing support@fittmo.com. We may verify your identity and may retain information where a legal or operational reason requires it.

We may update this policy as the Coach App or applicable requirements change. The latest version will be published here with its updated date. For privacy questions, contact support@fittmo.com.